We typically reply within 2 business days.
For the fastest reply, include your iOS version, your VitalBrief version (More tab, About), and a short description of what happened. If a report failed, a diagnostics report from inside the app helps a lot. Instructions are below.
The daily readiness reading, the widgets, the weekly score and its commentary, the activity calendar and your personal records are free, with no subscription. Premium adds the written reports: the 12-month panorama of your last year, a written analysis of each week and each month, and PDF export. Premium is billed by Apple, with monthly and annual options shown in your local currency in the App Store, and a free trial when you are eligible.
The reading compares each night with your own recent history, so it needs that history first: about two weeks of nights recorded by a wearable you sleep with, such as Apple Watch. Until then, the card on the Home tab shows how many nights it has collected. On a morning without a recorded night, it says there is no reading instead of guessing from daytime data.
Reports are written only when you ask for one, never in the background. With Premium:
Each report takes about half a minute. Keep the app open while it is being written.
VitalBrief does not write reports automatically. A notification tells you when a week or a month has closed, and the report is written when you open the Reports tab and ask for it. That way, your health data leaves your iPhone only when you decide.
If Apple Health does not have enough recent data, VitalBrief shows a note instead of writing an inaccurate report. Keep using your iPhone, Apple Watch or other device that syncs to Apple Health for a few more days, then open the app and tap Try Again.
If some categories (such as sleep or heart rate) are missing for the period, VitalBrief writes a shorter report based only on what is available and adds a small note. This is intentional. It avoids inventing data.
Activity, workouts, heart rate, heart rate variability and heartbeat series, sleep, and some optional metrics such as body mass, walking steadiness, blood oxygen and respiratory rate. The full list is in the Privacy Policy. VitalBrief only reads from Apple Health. It never writes to it.
Open the iOS Settings app, go to Privacy & Security > Health > VitalBrief, and turn on the categories you want to share. The daily reading needs heart rate variability, heartbeat series, heart rate and sleep. Changes apply the next time the app reads your data.
Mostly. Workouts, activity, the calendar, records and the written reports work with any device that syncs to Apple Health, including iPhone, Garmin, Oura Ring, Whoop, Fitbit and Withings. The daily readiness reading needs a wearable that records heart rate variability and heart rate while you sleep and saves them to Apple Health.
All billing is handled by Apple. To cancel, open the iOS Settings app, tap your name at the top, then Subscriptions, then VitalBrief, then Cancel Subscription. Deleting the app does not cancel the subscription.
Premium stays active until the end of the period you paid for. After that, the free features keep working, and the reports you already created stay on your iPhone, where you can still read and export them.
Inside the app, open the More tab and tap Restore Purchases. You can also tap Restore on the paywall. Use the same Apple Account you subscribed with. Restoring brings back the subscription, not the reports: those stay on the device where they were created.
Subscription state usually updates within seconds. If it does not, pull down to refresh on the Home tab, fully close and reopen the app, or tap Restore Purchases from the More tab. If you are on TestFlight, sandbox subscriptions renew on a much shorter cycle and can expire within about a week, which is normal.
Refunds are handled by Apple, not by VitalBrief. You can request one at reportaproblem.apple.com. If you believe you are owed a refund under the consumer law of your country and Apple declines it, email us and we will help where we can.
Nothing, for the free features: the readiness reading, the widgets, the weekly score, the calendar and your records are calculated on the device. When you ask for a written report, and only after you have agreed to it in the app, a summary of the metrics that report needs, your profile and your notes are sent over an encrypted connection, through our proxy, to the AI provider that writes it. The app does not add your name, email, Apple Account or device identifier. Full details are in the Privacy Policy.
On your iPhone, together with your readings, profile, preferences and notes. There is no account and no cloud sync, so they reach a new iPhone only if you restore it from a backup of your old one. To keep a copy elsewhere, export a report as a PDF.
Delete the app from your iPhone. That removes the reports, readings, profile, preferences and notes it stored. If you also want to cancel the subscription, do that separately through Apple, as described above. If you have emailed us and want those emails deleted too, just ask.
The reading comes from last night. Check that you wore your watch to sleep with sleep tracking turned on, and that VitalBrief can read heart rate variability, heartbeat series, heart rate and sleep in Apple Health. Data from the watch can take a few minutes to reach your iPhone in the morning, so pull down on the Home tab to refresh.
Two common causes: not enough Apple Health data for the period, or a temporary issue reaching the AI service. Try again after a few minutes. If it keeps failing, please email us with the diagnostics report described below.
In the app, open the More tab, tap About, then Diagnostics, then Copy report. Paste the result into your email to us. It lists the last 20 internal events, such as request IDs and error codes, without health values or personal details, and helps us understand what happened.
VitalBrief writes about patterns and trends, not strict day-by-day comparisons. If you believe something is significantly off, please send a screenshot of the relevant part of the report along with a diagnostics report.
Check that notifications for VitalBrief are enabled in iOS Settings > Notifications > VitalBrief, and that Focus or Sleep modes are not silencing them. VitalBrief uses local notifications only, sent when a week or a month closes.
Email vitalbriefapp@gmail.com. We read every message. Including the diagnostics report and your app version helps us reply faster.
VitalBrief is a wellness app. It surfaces patterns and observations from your Apple Health data for general information and is not a substitute for conversations with a qualified healthcare professional.